Terms and Conditions

Effective Date: January 1, 2025 | Last Updated: January 15, 2025

Welcome to CloudHorizon Tech. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

IMPORTANT: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

For the purposes of these Terms:

"Company," "We," "Us," or "Our" refers to CloudHorizon Tech, registered at Axel-Beck-Weg 95, 43145 Hanau, Germany (Registration Number: 85370958)
"Services" refers to all cloud services, mobile development, game development, UI/UX design, technology consulting, and related services offered by the Company
"Website" refers to cloudhorizon-tech.de and all associated subdomains
"User," "You," or "Your" refers to any individual or entity accessing or using our Services
"Content" refers to all text, images, code, data, and other materials
"Agreement" refers to these Terms and any other policies incorporated by reference

2. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and CloudHorizon Tech.

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Services Overview

3.1 Cloud Services

We provide enterprise-grade cloud infrastructure solutions including:

Cloud hosting and storage solutions
Scalable infrastructure management
Cloud migration services
Security and compliance solutions
Performance optimization

3.2 Mobile Development

We offer comprehensive mobile application development services for iOS and Android platforms, including design, development, testing, and deployment.

3.3 Game Development

We create immersive gaming experiences across multiple platforms with advanced graphics, engaging mechanics, and optimized performance.

3.4 Additional Services

We also provide UI/UX design, technology consulting, and performance optimization services tailored to your specific needs.

4. User Accounts

4.1 Account Creation

To access certain Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

4.2 Account Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms
Your account is used for illegal or unauthorized purposes
We determine termination is necessary for security or legal reasons
Payment obligations are not met

5. Payment Terms

5.1 Pricing

Service pricing is as quoted in proposals, contracts, or on our website. All prices are in Euros (EUR) unless otherwise specified and exclude applicable taxes.

5.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and other payment processors. Payment terms are typically net 30 days unless otherwise agreed.

5.3 Late Payments

Late payments may incur interest charges of 1.5% per month (or the maximum rate permitted by law) and may result in service suspension.

5.4 Refunds

Refund policies vary by service type. Please refer to our Refund Policy for detailed information.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, code, and software, are owned by CloudHorizon Tech and protected by international copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain ownership of content you provide to us. By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for providing Services to you.

6.3 Project Deliverables

Upon full payment, you receive ownership rights to project deliverables as specified in your service agreement, subject to any third-party licenses or restrictions.

7. User Conduct and Prohibited Activities

You agree NOT to:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Upload or transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our Services or servers
Use our Services for fraudulent or illegal purposes
Harass, abuse, or harm other users
Scrape, mine, or harvest data from our Services
Reverse engineer or decompile our software
Resell or redistribute our Services without authorization

8. Service Level and Availability

8.1 Service Availability

We strive to maintain 99.9% uptime for our cloud services, though we cannot guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

8.2 Support

Technical support is provided during business hours (Monday-Friday, 9:00 AM - 6:00 PM CET) via email, phone, and our support portal. Premium support options are available.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services with reasonable notice to users.

9. Data Protection and Privacy

Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

We implement industry-standard security measures to protect your data, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

10. Third-Party Services and Links

Our Services may integrate with or link to third-party services and websites. We are not responsible for:

The content, privacy practices, or terms of third-party services
Any damages or losses resulting from your use of third-party services
The availability or performance of third-party integrations

11. Warranties and Disclaimers

11.1 Professional Services

We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards.

11.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
Accuracy or completeness of content

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

CloudHorizon Tech shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount paid by you to us in the 12 months preceding the claim
We are not liable for losses resulting from your failure to maintain security of your account or data
We are not liable for service interruptions caused by circumstances beyond our reasonable control

13. Indemnification

You agree to indemnify, defend, and hold harmless CloudHorizon Tech, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of our Services
Your violation of these Terms
Your violation of any rights of third parties
Your content or data provided to us

14. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the course of our business relationship. This obligation survives termination of services.

Confidential information does not include information that:

Is publicly available
Was rightfully known prior to disclosure
Is independently developed
Is required to be disclosed by law

15. Term and Termination

15.1 Term

These Terms remain in effect while you use our Services. Service-specific terms are outlined in individual agreements.

15.2 Termination by You

You may terminate your account at any time by contacting us. Prepaid fees are subject to our Refund Policy.

15.3 Termination by Us

We may terminate or suspend your access immediately if you breach these Terms or for other legitimate business reasons with appropriate notice.

15.4 Effect of Termination

Upon termination:

Your right to use the Services ceases immediately
You remain liable for all outstanding fees
We may delete your account and data after a reasonable retention period
Provisions intended to survive termination will continue in effect

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal dispute resolution, parties agree to attempt good faith negotiations to resolve disputes.

16.2 Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict of law principles.

16.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hanau, Germany.

16.4 Arbitration

For disputes involving amounts over €10,000, parties may agree to binding arbitration under German arbitration rules.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon:

Posting updated Terms on our website
Updating the "Last Updated" date
Notifying users via email for material changes

Your continued use of Services after changes constitutes acceptance of modified Terms. If you disagree with changes, you must discontinue use of our Services.

18. General Provisions

18.1 Entire Agreement

These Terms, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and CloudHorizon Tech.

18.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

18.5 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

18.6 Language

These Terms are provided in English. Translations may be provided for convenience, but the English version prevails in case of discrepancies.

19. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

CloudHorizon Tech
Axel-Beck-Weg 95
43145 Hanau, Germany
Phone: +49 83853 000150
Email: info@cloudhorizon-tech.de
Registration Number: 85370958
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM CET

20. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

These Terms and Conditions are effective as of January 1, 2025, and comply with applicable German and European Union laws and regulations.